FAQs
How can we help? Please view the frequently asked questions below.
What are the shipping costs?
We ship via United States Postal Service (USPS) and UPS. Shipping price is calculated at checkout, and is based on parcel size and weight for the best rate possible.
For all US orders over $85, shipping is free.
When will my order ship?
Orders are shipped within 3-5 business days (usually MUCH sooner). We process orders with a small team at our warehouse and do our best to get packages out as quickly as possible. Thank you for your patience and supporting small businesses.
Do you ship internationally?
Yes, we do offer International Shipping to the following locations:
Canada via USPS International (customs dues and fees are included in your order to reduce additional time waiting at customs).
United Kingdom via UPS Delivered Duty Paid (DDP)
We currently do not offer international shipping to locations other than those listed above. If you would like us to consider your international location, please contact us at lacey@cleanish.com to discuss options.
What is your return policy?
Here at cleanish, we strive to design, package and deliver the highest quality products as possible.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are not satisfied with your product, we will offer you store credit for the value of the item within 30 days of delivery.
If you received the wrong product, or did not receive your package, we will offer you store credit or a replacement for the full value of the items affected.
Please Note: All applicable promotions, discounts, offers, free items/gifts (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund, if applicable.
Non-returnable items:
• Gift cards
• Downloadable programs and products
To complete your return, we require a receipt or proof of purchase. To initiate a return, please contact us at lacey@cleanish.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellations
Once you have received a tracking number, your order cannot be cancelled or modified. If changes and/or cancellation is requested prior to shipping, we will do our best to accommodate your request.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lacey@cleanish.com.
Shipping
To return your product, you should mail your product to:
cleanish
1525 US Hwy 380, Suite 500 #331
Frisco, TX 75033
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Can I return sale items?
All sale items and promotional offers are final, and cannot be returned for either store credit or refund.
How do I start a return or exchange?
You have 30 days from the date of purchase to make a free return or exchange for all apparel products. To initiate an exchange or return, please email us at lacey@cleanish.com.
We do not accept returns or exchanges on open food items, including protein and coffee. If you are unsatisfied with your purchase for any reason, please contact us at lacey@cleanish.com and we'll do our best to make it right.
How do I view my subscription?
To view your subscription account to edit, update billing info, or see your purchase history, you can use the customer portal. To access the customer portal, please see the direct link in your email notification or log into your cleanish account here.
Why can't I use my discount code on a subscription?
Because subscriptions are already offered at an automatic 10% discount, it is not possible to combine discounts.